Privacy Policy

Childhood Rising is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Data Collection

Information collected by the Childhood Rising while you are accessing our services will be kept in a personal file. Files are stored securely via our electronic client management system. Staff using this system are required to have secure passwords for both their computer and the system to ensure confidentiality is protected. 

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes, but is not limited to;

  • Name
  • Address
  • Contact phone number
  • Email address

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.childhoodrising.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  •     For the primary purpose for which it was obtained
  •     With your consent; or where required or authorised by law

As part of providing a counselling service to you/your child, Childhood Rising needs to collect and record personal information that is relevant to your situation. The collection of personal information will be a necessary part of the assessment and therapy that is conducted as it enables Hannah Mushet to provide an informed service. Reasonable steps are taken to ensure that information gathered during assessment, consultation, and therapy is kept securely and protected. 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  •     Third parties where you consent to the use or disclosure; and
  •     Where required or authorised by law.

All personal information gathered by a Therapist during the provision of the Play Therapy services will remain confidential except when:

  •  It is subpoenaed by court, or disclosure is otherwise required or authorised by law
  • Failure to disclose the information would, in the reasonable belief of the treating therapist, place you or another person at serious risk to life, health, or safety; or
  •  Your prior approval has been obtained to;
  1. Provide a written report to another professional or agency e.g., a GP or NDIS/School; or
  2. Discuss the material with another person, e.g. a parent, employer, health provider or third-party funder; or
  3. Disclose to another professional or agency (e.g., your GP, another support agency) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected.
  • For clinical supervision purposes with another Allied Health Professional (first names only are used to protect the individual)

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. For children under the age of 18, it is a legal requirement that their information remain securely stored until they reach 18 years of age.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:


Last Updated: August 2023