Payment Policy

Payment Policy

This payment policy outlines how Childhood Rising services are charged for and payable by the client receiving such services. 

We are committed to this important work and prompt payment in line with this Payment Policy ensures we can provide a sustainable service. Any financial difficulties or circumstances that may prevent you from making payment in line with this Payment Policy should be discussed with your Therapist or Parenting Consultant at your earliest convenience. 

Please note that we do not currently accept payment or offer rebates for Medicare or Private Health Insurance.

The below tables outline our current fee schedule for all services;

Fees are subject to change and are reviewed twice yearly. You will be provided with at least 30 days written notice prior to any fee changes.

If you require a copy of any invoices, receipts or statements, this can be obtained at any time by emailing your request to hello@childhoodrising.com.au.

Billing and Payment for all Office Based appointments, Telehealth, Online and Phone Appointments:

All appointments booked online via our website require a 50% payment to schedule the appointment. This will be deducted from your session fee on the day of your appointment.

Private Fee Paying Clients:

• Session fees are payable on the day of your appointment, unless otherwise discussed with your Therapist or Parenting Consultant.
• Payment is accepted by Debit Card, or an invoice will be emailed to you for payment via Bank Transfer. 

NDIS Clients – Self Managed

• Session fees are payable on the day of your appointment
• Payment is accepted by Debit Card, or an invoice will be emailed to you for payment via Bank Transfer.

NDIS Clients – Plan Managed

• Session fees are payable within 7 days of your appointment. 
• An invoice will be emailed to your plan manager for payment via Bank Transfer, within 24 hours of your appointment.

Third Party Payments:

If your session is funded by a third party (e.g., an agency or external organisation), an invoice will be sent to them by Childhood Rising within 24 hours of your appointment.

Medicare

Sessions with Naomi Forsey are eligible for a Medicare rebate with a GP referral for a Chronic Disease Management Plan (CDM). We do not process any Medicare claims ourselves, instead you will be provided with a receipt to complete this claim with Medicare directly. 

Private Health Insurance

Sessions with Naomi Forsey are eligible for a rebate from your private health insurance, depending on your fund and level of cover. Please contact us at hello@childhoodrising.com.au to obtain the information needed to check your sessions will be covered, prior to commencing Play Therapy. We do not process any private health insurance / HICAPS claims ourselves. Instead, you will be provided with a receipt to claim with your fund directly.

Receipts

Receipts for payments received via bank transfer are issued on a Friday. 

Receipts for payments received via direct debit from your nominated card, are issued at the time of payment. 

You can email hello@childhoodrising.com.au to request a copy of your receipt/s at any time. These will be issued on the next Friday.

Billing and Payment for Report Writing

Report writing is chargeable at $175.00 per hour, it may take 2 – 4 hours to complete a report, depending on the complexity of the report and presentation. 

An invoice for report writing will be emailed to you directly, or for those NDIS Plan Managed clients, the invoice will be emailed directly to your plan manager. 

Other Billable Services

Additional fees may apply for stakeholder meetings or other services. These will be discussed and agreed upon prior to provision.

Billing and Payment for all Missed Appointments or Late Cancellations

To cancel an appointment, please text or email us. Email is the preferred method for communicating any cancellations.

• Please give the Therapist/Parenting Consultant at least 24 hrs notice if you wish to cancel or reschedule your appointment.
• If less than 24 hours notice is received, or no notice is received at all, 100% of the full fee is charged.
• No fee is charged for reschedules and cancellations received more than 24 hours prior to your scheduled session date and time.

We understand that unavoidable circumstances can happen and cancellation fees will be waived on an individual basis. This is at the discretion of the Therapist.

Outstanding Accounts

Sessions will be paused in instances where an account remains outstanding, please contact hello@childhoodrising.com.au if you are having challenges making payment. 

Please note that we do not process payments in-office. If you prefer to pay by card, you will be sent a secure electronic consent form to authorise payment from your nominated debit or credit card. Alternatively, we welcome payment via bank transfer. Bank account details will be included in the invoice sent to you via email after your session.

If you hold a valid concession card or are facing financial or systemic disadvantages, you are welcome to discuss reduced fee options directly with your therapist. 

In instances where accounts continue to remain outstanding, your account will be referred to a debt collection agency for fund recovery. In such instances, you will also be liable for any additional fees and charges + GST as specified by the debt collection agency of our choice.

Last updated July 2025