fbpx

Cancellation Policy

The purchase of course, consultations and support packages or Play Therapy sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of Childhood Rising. We ask the Client to be committed, and we commit to offering grace when needed. 

Childhood Rising always operates within the guidelines of Australian Consumer Law (ACL). This policy has been written with ACL guidelines in mind and this policy does not override any guidelines or standard of ACL. 

In general, these guidelines apply for Play Therapy refunds and cancellations: 

  • Please give the Therapist at least 24 hrs notice if you wish to cancel or reschedule your appointment.
  • A cancellation fee of $50.00 is applied for any cancellations or rescheduled appointments that occur within 24 hours hours of your previously scheduled appointment time. 
  • If no notice is provided, the full fee is charged.
  • We understand that unavoidable circumstances can happen and cancellation fees will be waived on an individual basis. This is at the discretion of the Therapist.

In general, these guidelines apply for Parenting Consultation refunds and cancellations: 

  • Please give the Parenting Consultant at least 24 hrs notice if you wish to cancel or reschedule your appointment.
  • A cancellation fee of $50.00 is applied for any cancellations or rescheduled appointments that occur within 24 hours hours of your previously scheduled appointment time. 
  • If no notice is provided, the full fee is charged.
  • We understand that unavoidable circumstances can happen and cancellation fees will be waived on an individual basis.This is at the discretion of the Consultant. 

In general, these guidelines apply for course and workshop refunds and cancellations: 

  • All sales are final and refunds are not provided for change of mind. 
  • When specific courses offer a 30-day money back guarantee term,  all clients in such programs reserve the right to cancel their service and request a refund if they complete 60% of the program and do not receive the benefits the program claims to provide. Refunds for such programs are assessed on a case-by-case basis and clients must submit evidence of having completed at least 60% of the course content to be eligible for a refund. Failure to do so is seen as cancellation due to change of mind and a refund does not apply. 
  • Refunds are not provided for workshops already attended. We understand that unavoidable circumstances can happen and cancellation fees will be waived on an individual basis.

 

Administration of Refunds

When refunds have been approved by the Director of Childhood Rising, the client will be notified via email and payment will be returned within 24 hours. Clients can expect refunds to clear into their nominated bank account or financial institution within 48 hours. 

Collection of Cancellation Fees

In instances where a cancellation fee is applied, this will either be invoiced to you separately or applied to your account at your next appointment. Please note that services cannot continue when accounts are overdue. 

 

For further information, please contact hello@childhoodrising.com.au